Support tickets
Open and track issues related to payments, refunds, and settlement.
Showing 2 tickets for HighGarden Dispensary.
TCK-2025-0001open
Customer shows paid but merchant dashboard shows pending
Opened by Eli Rubin on 11/25/2025, 10:15:00 AM
Order: ORD-1002 · Customer: mike@example.com
Latest activity
Ops User: We see a delayed webhook from the payment processor. Investigating and will update shortly.
TCK-2025-0002resolved
Refund did not appear in customer wallet
Opened by Store Support on 11/24/2025, 9:00:00 AM
Order: ORD-1001 · Customer: jane@example.com
Latest activity
Store Support: Confirmed with customer that the funds are visible now. Ticket can be closed.